Vodafone involved in misleading customers might be fined a good deal of NZDPublish By Tamika B. Lambert Updated 24/07/2011 2:07 pm in Business / no comments
(NZweek) – Auckland District Court recently suggested that Vodafone has confessed their behavior violating Fair Trading Act and might be fined tens of thousands of NZD.
Commerce Commission charges Vodafone with 5 cases and accuses Vodafone of violating the Fair Trading Act. The commission claimed that Vodafone was suspicious of misleading the customers on cost issues while providing Vodafone Live mobile network service from February in 2007 to August in 2008.
Mick Flanagan, the commission counselor suggested that the customers think joining Vodafone Live is free while actually they still need to pay.
He said that the Vodafone users have paid tens of thousands of NZD for this, and one of the users paid more than 1,000 NZD. It brings on enormous pressure on the users because they cannot afford the bills.
When the customers complained to the after-sale department of Vodafone, they turned their back upon the customers, and insist not solving this kind of issues. During this period, Commission has given warnings to Vodafone, but Flanagan claimed that Vodafone still paid no attention to this matter.
Commission plans to fine Vodafone 500 thousand NZD.